New technology is promising to transform a health and social care sector that is increasingly struggling with the need to do more with less funding. Many providers and commissioners are looking for opportunities to use technology to improve services and cope better with the long-term demographic pressures that the system is under. At the same time, there remains a widely held belief that health and social care struggles to manage large-scale change involving digital technology. Past attempts at NHS digitisation have, both locally and nationally, been beleaguered by failing to understand that successfully implementing digital technology is as much about managing change as about installing technology. Despite previous challenges, the future is bright for technology in health and social care. Local care providers are digitising under their own steam and initiative. Our report aims to support other local organisations looking to undertake large-scale digital change. In this report, we share the lessons from five varied case study sites that have made significant progress towards their digital aims. We set out the lessons learnt and tips for other organisations that are looking to progress their own digital change.
