Published Work

Exploring CQC’s well-led domain

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how can boards ensure a positive organisational culture?

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  • London
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  • The King's Fund
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  • 2014
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  • [12]p.
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  • Following the Francis Report into the failures of care at Mid Staffordshire NHS Foundation Trust, and the government’s response to the report, the Care Quality Commission (CQC) has introduced a more rigorous and wide-ranging approach to inspecting health care providers. The main purpose of inspections is to assess the quality of care delivered to patients. In making this assessment, CQC now also analyses the leadership and organisational culture of providers. The rest of this paper sets out what boards can do to ensure their organisation is well led using the five key lines of enquiry and drawing on examples of good practice in leadership and culture in health care. The paper has been written as a practical guide for board members in strengthening leadership and culture and in preparing for CQC inspections. Further information about The King’s Fund and the support it offers to boards is provided at the end of the paper.
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