Published Work

Employee engagement and NHS performance.

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  • London
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  • The King's Fund
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  • 2012
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  • 23p.
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  • This paper was commissioned by The King’s Fund to inform its review of leadership in the NHS.
  • It has long been recognised that engagement of employees with their work and organisation is a factor in their job performance, but the research evidence for this has been steadily increasing over recent years. In this article we summarise this evidence along with the theories underlying it, paying special attention to research from the health sector. In particular, we examine recent evidence from the national NHS Staff Survey, which has collected data on employee engagement since 2009. We highlight how this is linked to a variety of individual and organisational outcome measures, including staff absenteeism and turnover, patient satisfaction and mortality, and safety measures, including infection rates.
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