Published Work

The point of care : measures of patients' experience in hospital : purpose, methods and uses.

Public Deposited
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  • London : King's Fund
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  • 2009
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  • 32p.
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  • Ensuring that you are measuring the things that matter most to patients is an essential component of a successful strategy for improving patients' experience. It is important to choose methods that are fit for purpose. This paper provides a brief guide to these to help trust boards and other interested parties decide which measurement and feedback tools are appropriate for their requirements [Summary]
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