This report was commissioned to review the use of the King's Fund buildings and its universal services in terms of benefit to a variety of stakeholders, including staff, in relation to the achievement of the King's Fund corporate strategy and against cost. Universal services were defined as the King's Fund library, bookshop, cafe, catering and conferencing. Views of internal and external stakeholders were sought on how and when the building was used, including questions about Saturday opening (minimal or extended hours), Sunday opening and hours of weekday opening.