This book is about taking the drabness and regimentation out of long-term hospital care. It is not so much about attitudes as about how, in hundreds of small, practical ways, behaviour can be changed to make hospitals more human. The book is a joint effort between staff of the King's Fund Centre and a group of advisors whose work includes the care of long-term hospital residents. A checklist of a hundred questions which may be helpful in evaluating the service is given at the back of the book.