Who calls the shots? : public services and how they serve the people who use them

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This report is based on a conference which aimed to make health services more user-friendly. The purpose of the conference was to learn from initiatives across the public sector and to learn about the practicalities as well as the politics of making public services more responsive to the people who use them.

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License	Attribution-NonCommercial-NoDerivatives 4.0 International

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