How can we ensure that patients in hospital are treated with respect and compassion? The Point of Care programme has been set up to transform patients' experience of care in hospital, and to enable health care staff to deliver high-quality care. Based on existing research and qualitative studies with patients ...
The contents of this paper come from a review of the literature on compassion, or concepts related to it, and from views and comments arising from the workshop on this topic held in November 2008. The experiences of workshop members were collected on the day and by anonymous written contributions, ...
Produced as part of the Point of Care: Seeing the Person in the Patient report. It contains interviews and focus groups, and the transcripts from the recordings which were analysed to produce this final document.
The impetus for this publication came from a seminar which was set up on behalf of the NHS Management Executive to investigate the lessons learned for the development of integrated purchasing from the Localities Project. Purchasing patient-centred health (and social) care requires deliberate focus on the patient through: patient centred ...
East Birmingham Hospital's first user forum was organised as part of a project to develop a patient-centred approach in the outpatient department. The assistant unit general manager (patient services and planning) was also interested in piloting the method as a way of obtaining the views of service users, and so ...