East Birmingham Hospital's first user forum was organised as part of a project to develop a patient-centred approach in the outpatient department. The assistant unit general manager (patient services and planning) was also interested in piloting the method as a way of obtaining the views of service users, and so ...
The mental health services within Mid Glamorgan are in a period of considerable change and renewal. The joint county plan for Mid Glamorgan sets out strategic planning objectives to achieve these changes, reflecting the views of service users, statutory agencies and voluntary organisations. Contained within the plan is the commitment ...
In this booklet, the author, a ward sister, describes how she consulted carers on how to provide effective ward services for elderly people and how the team has set about meeting the carers needs. This series looks at some ways nurses in Nursing Development Units (NDUs) have tried to make ...
This document bases its discussions on user participation on the experience gained from two and a half years' practical work between Living Options In Practice and eight multi-agency Practice Teams throughout England, which worked to create comprehensive disability service systems. The following elements are discussed in the context of the ...
The information exchange is produced particularly for supporters and advisers of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This issue looks at conflict of interest with experiences from users. The articles include: paid self-advocacy workers not ...
The information exchange is produced particularly for supporters and advisors of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This second issue includes an interesting collection of individual and group experiences from both service users and staff ...
The information exchange is produced particularly for supporters and advisors of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This issue looks at involving service users in the planning and development of services and complaints procedures.