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An introduction to obtaining the views of users of health services

Creatore:

Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley

Publication date:

1991

Abstract:

There is widespread acceptance of the need for health care professionals to obtain the views of service users but there is confusion over the best way of accomplishing this task. What is offered here is a practical guide to enable health care professionals to decide from whom they want to ...
Obtaining the views of users of mental health services

Creatore:

Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley

Publication date:

1991

Abstract:

Health care professionals face increasing pressure to obtain the views of service users and yet many are concerned that there may be some users, such as those suffering from mental distress, who are unable to provide useful or valid opinions about services received. This publication aims to reassure those who ...
Obtaining the views of outpatients

Creatore:

McIver, Shirley and Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)

Publication date:

1991

Abstract:

Compared to other health services, outpatient departments attract high levels of patient dissatisfaction and yet surveys of outpatients with the aims of improving services have been taking place for several years. So why is there still a high level of dissatisfaction? One of the reasons is that surveys are not ...