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Schöpfer:: McIver, Shirley and Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1992
Abstract:: East Birmingham Hospital's first user forum was organised as part of a project to develop a patient-centred approach in the outpatient department. The assistant unit general manager (patient services and planning) was also interested in piloting the method as a way of obtaining the views of service users, and so ...

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