East Birmingham Hospital's first user forum was organised as part of a project to develop a patient-centred approach in the outpatient department. The assistant unit general manager (patient services and planning) was also interested in piloting the method as a way of obtaining the views of service users, and so ...
A recognition that user views of health services are an important part of quality improvement systems continues to grow more widely. This interest is very welcome and hopefully will result in well validated and good quality instruments for obtaining patient's views about their care. One of the problems facing those ...