This report discusses the special problems of managing health services. It compares the development of management training in the NHS with that of other public services, with an analysis of the role of universities, the DHSS and the NHS authorities; and outlines a future strategy.
The aim of this report was to devise a method by which psychiatric hospitals could discover the views of their patients. Three methods were tried out in wards similar to each other in each of three hospitals. A simple, written questionnaire, answered anonymously, was found to be satisfactory except for ...
This is the third edition of a survey which aims to devise a questionnaire that general hospitals could use to find the views of patients about their stay in hospital. The questions cover five areas of life in hospital: the ward and its equipment; sanitary accommodation; meals; activities; and care ...
This document includes six papers presented at the seminar. The papers look at the relationship between consultants and general practitioners; the collection of data within community services; community psychiatry; and the education of general practitioners.
This report makes observations which it hopes will be of use to the Royal Commission. There are five observations on the `Royal Commission on the National Health Service': morale in the National Health Service; the role of the district; management training; the role of the volunteer; community health councils. The ...