Published Work

NHS Direct : learning from the London experience

Público Deposited
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  • 1857174100
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  • London
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  • King's Fund
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  • 2000
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  • 71
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  • King's Fund primary care series
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  • NHS Direct is a nurse-led telephone helpline which was launched in three pilot sites in 1998. An evaluation of the first three sites is still underway and, although preliminary results show high satisfaction among service users, it is too early to draw conclusions about the impact of NHS Direct on patient health and on other NHS services. Despite this, the service is being rapidly expanded and two London sites were among the second wave of NHS Direct sites launched in spring 1999.By the end of 2000 the service will cover the whole country. This report describes an interview-based study of the implementation of NHS Direct in west London and south London. It aims to draw lessons from the London experience in order to inform the development of other NHS Direct services and to identify possible future roles for this nation-wide telephone helpline.
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  • Pagination: 71p.
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