Published Work

User friendly services : guidelines for managers of community health services

Público Deposited
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  • 903060361
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  • London
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  • King's Fund Centre
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  • 1989
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  • 72
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  • Written for managers of community health services, this book offers practical help on how to make services user friendly and more responsive to the needs of people who use them. Detailed case studies provide ideas for people 'getting started' as well as describing some common pitfalls. The particular problems associated with 'consumer surveys' are discussed in detail.
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  • Pagination: 72p.; KFC 89/51
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