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  • Making shared decision-making a reality, no decision about me, without me.

    Publication date:
    Abstract:
    The government wants shared decision-making to become the norm in the NHS, but there is confusion about why it is important, what it involves and what the implications might be for patients, clinicians and the wider health service. This report clarifies the concept and outlines the actions needed to make ...

  • User feedback in maternity services.

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    Abstract:
    Patient feedback is an important tool for tracking the experience of those who use NHS services and, through this, the quality of care they receive. It also plays a key role in identifying problem areas and shaping service improvements. Maternity services are using a variety of feedback mechanisms, in addition ...

  • Supporting people to manage their health, an introduction to patient activation.

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    Abstract:
    This paper introduces a way of conceptualising and measuring engagement that is known as ‘patient activation’. Patient activation provides a better understanding of why some patients engage fully with their health and others do not. More importantly, the study of patient activation has led to the design of many effective ...

  • building collaborative relationships among professionals, patients, carers and communities., Patients as partners

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    Abstract:
    This report calls for all NHS organisations to commit to working more closely with patients to meet the requirements of a new relationship with patients and communities outlined in the NHS five year forward view. The paper looks at what can be achieved by NHS professionals working with patients and ...

  • The quality of patient engagement and involvement in primary care.

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    Abstract:
    The role of the patient is no longer as a passive recipient of care. Nowadays doctors are expected to engage patients in their own health, care and treatment. There are also a number of initiatives to encourage patient involvement in the design, planning and delivery of health services. To inform ...

  • Leadership for patient engagement.

    Publication date:
    Abstract:
    Patient and public engagement has been on the NHS agenda for many years, but the impact has been disappointing. There have been a great many public consultations, surveys, and one-off initiatives, but the service is still not sufficiently patient-centred. In particular there has been a lack of focus on engaging ... and This paper was commissioned by The King’s Fund to inform its review of leadership in the NHS.