Commissioned by the Office for Civil Society, this report explores the role and value of volunteering within ambulance services in England and identifies examples of different ways in which volunteering opportunities are being developed.
With the NHS and social care experiencing growing demand for services and financial pressures, there is a need for the system to work differently. Technology and the physical estate are essential for delivering change, with the potential to transform the way patients interact with services and support different ways of ... and This report was commissioned by NHS Property Services.
How can we ensure that patients in hospital are treated with respect and compassion? The Point of Care programme has been set up to transform patients' experience of care in hospital, and to enable health care staff to deliver high-quality care. Based on existing research and qualitative studies with patients ...
This review assesses how far the investment and accompanying reforms since 1997 have transformed the NHS in England into a high-performing health system. The review focuses on England because health policy has now diverged from that in the devolved administrations of Scotland, Wales and Northern Ireland. It has drawn on ...
Continuity of care contributes importantly to patient experience, whether it's continuity of a relationship, by seeing the same GP, or management continuity, that coordinates an individual’s care across the wider health care system. However, continuity is not monitored or incentivised in the same way as other aspects of good practice. ... and This paper was commissioned by The King’s Fund to inform the panel of the Inquiry into the Quality of General Practice in England. The views expressed are those of the authors and not of the panel.
Produced as part of the Point of Care: Seeing the Person in the Patient report. It contains interviews and focus groups, and the transcripts from the recordings which were analysed to produce this final document.