NHS Direct is a nurse-led telephone helpline which was launched in three pilot sites in 1998. An evaluation of the first three sites is still underway and, although preliminary results show high satisfaction among service users, it is too early to draw conclusions about the impact of NHS Direct on ...
This study was commissioned by the King's Fund London Project Executive Committee in December 1983 to examine the problems of telephoning doctors in London as experienced by patients and other service providers. The authors examine the availability of general practitioners during the day and out-of-hours, the variety of answering services ...