This publication is the seventh in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
This booklet has guidelines which provide advice and suggestions for the primary health care team which is being surveyed by the King's Fund Organisational Audit. It begins with advice on how to set up a steering group, outlining the roles and responsibilities of that group. It is followed by a ...
This publication is the fifth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
This publication is the sixth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
A recognition that user views of health services are an important part of quality improvement systems continues to grow more widely. This interest is very welcome and hopefully will result in well validated and good quality instruments for obtaining patient's views about their care. One of the problems facing those ...
This is the fourth in the series of do-it-yourself surveys of hospitals published by the King's Fund. The report describes the views of elderly people who are likely to spend the rest of their lives in hospital, together with the views of their visitors and the hospital staff. The survey ...
The aim of this study are: a) to assist the hospital to gain information on the views of its patients, whether showing satisfaction or making a suggestion for improvements, so that it can take action when desirable and practicable; b) to enable each hospital to compare its results with those ...
The aim of this study is: to assist hospitals to gain information on the views of their patients, enabling them to take remedial action when desirable and practicable; to compile results centrally so that inter-hospital comparisons can be made.
This pamphlet discusses methods for obtaining users' views, acknowledging that the best approach to adopt will depend upon the types of user involved and the aim of the exercise. It discusses quantitative methods for monitoring or answering `how many?' questions; and qualitative methods for the exploration of issues or answering ...