This report is based on a conference which aimed to make health services more user-friendly. The purpose of the conference was to learn from initiatives across the public sector and to learn about the practicalities as well as the politics of making public services more responsive to the people who ...
This book describes the experiences of twenty families who have, living at home, a teenager or young adult with severe learning difficulties who has been classified by professionals as 'severely' or 'profoundly' mentally handicapped, and who also has 'serious behavioural problems'. It documents the lives of these families, and the ...
This paper marks ten years since the launch of the King's Fund 'An Ordinary Life' initiative and was delivered to the 'Better Lives' seminar sponsored by Community Care and the Joseph Rowntree Memorial Trust, 27 April 1990. While acknowledging the changes that have taken place in services for people with ...
The primary aim of this workbook is to provide managers, front-line workers, external and internal 'inspectors', informal carers and service users, with a shared framework for consultation and evaluation of the quality of services. It is predominantly concerned with community care; however, it has applications in acute and community services ...
The purpose of this booklet is to outline the issues that have to be addressed by service users, politicians and providers following the publication of the White Paper 'Caring for People'. The key questions raised by the White Paper are illustrated by some of the leading edge work currently taking ...
This is a report of the initiative in Islington which was part of a larger project to test out ideas which came from a number of sources. It was concerned with looking at how far small-scale approaches to the management and delivery of services could improve the quality of primary ...
This book has been written to provide practical help for people working in and around the health service who are keen to enhance users' experiences. A number of developments which are contributing to more responsive services have been gathered together and, by focusing on practicalities, the book helps to unravel ...
This paper was partly derived from the proceedings of a conference on Acute Care at Home, held in the King's Fund Centre in June 1989. The report states that Hospital at Home (HAH) services should be made available throughout the country. It shows that many patients prefer the provision of ...
This conference report looks at the provision of services for people with physical disabilities. This included insufficient resources; poorly trained professionals; a lack of coordination within and among state and voluntary care organisations; and the inability to take into account the wishes and experiences of those on the receiving end ...