Barriers to mainstream health and social care services for London's minority ethnic communities include a complex array of poorly organised and delivered services, inadequate communication services for non-English speaking groups, direct staff insensitivity to users' cultural and religious needs, and institutionalised barriers that perpetuate discriminatory behaviour and poor practices. This ...
This paper aims to support primary care groups (PCGs) planning to develop local services for older people and carers. It provides a comprehensive overview of current policy developments and draws on the wider literature to discuss the likely issues and challenges that PCGs will face in reshaping services for their ...
The provision of high-quality, nationally standardised health information is currently high on the NHS agenda: National Service Frameworks are setting standards for the quality of the information given as part of patient care; every trust must develop an information strategy and policy, to agreed standards; the Patient's Charter lists certain ...
People with learning difficulties and very high support needs are at the forefront of service providers and commissioners' thinking. However, there are presently few solutions to providing them with opportunities. "Unlocking the future" explores ways in which services need to change to provide this group of people with lifestyles based ...
This item consists of two parts: firstly, a literature review covering the views of carers about the quality of services they receive; and secondly a report on work in progress on quality services. The report briefly outlines the general context for work on quality standards in service provision; highlights some ...
The NHS (Primary Care) Act 1997 made possible local contracts for general practice services and spawned Personal Medical Services (PMS) pilots. These are intended to make primary care services more sensitive to local needs and are therefore particularly useful in London where long-term infrastructural problems have proved intractable. The King's ...
This guide, produced jointly for the King's Fund and the Royal College of Paediatrics and Child Health, gives advice on the physical, psychological and cultural needs of refugee children in the UK, and explains their rights and entitlements under law here. The role and addresses of relevant non-governmental organisations are ...
This booklet is a brief guide for general practitioners (GPs) and colleagues in the primary health care team who have patients who are refugees or asylum seekers, and wish to ensure that they have the knowledge and skills to deliver an appropriate service to those patients. It provides information on ...
The author states that the current development of a national carers' strategy is a significant milestone after two decades of campaigns and policy development to draw attention to the unpaid help that families and friends provide. Various questions are asked: how far have we travelled in meeting the needs of ...
The Children's Society Homeless Families Support Programme was established in Newham in 1996 'to increase access to (primary) health care and other related services for homeless families (especially refugees)' in the borough. It was created because existing services in Newham were concentrating on single homelessness, leaving homeless families without a ...