Measuring NHS success : can patients' views on health outcomes help to manage performance?
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King's Fund response to Assessment of the Performance of Healthcare Organisations : a Healthcare Commission consultation
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Quality performance in human services : leadership, values and vision
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Carers Impact project in Tameside : taking action on assessments : a workshop held on 29 January 1998 to develop measurable indicators of quality, from the carer's perspective, of assessment and care planning.