This guide is primarily designed for practising nurses who wish to develop their units into nursing development units (NDUs). The introduction explains the purpose of the guide and how it is organised. Team Self-Assessment introduces the key qualities and approaches of NDUs and enables teams to identify at what stage ...
This report describes how audit can be made effective. Drawing on the experience of people who have been involved in organising audit in primary care, it suggests how medical audit advisory groups (MAAGs) could help all practitioners to take part in relevant and worthwhile audit. With the help of lively ...
This report is intended to share the learning which a group of NHS managers derived from an exploration of total quality management (TQM) in the NHS. It sets out to examine the relevance of TQM to the NHS, points out some of the challenges posed by it, and suggests a ...