The King's Fund Centre first became interested in the problem of language difficulties with overseas patients when great concern on this matter was expressed by groups of `shop window' staff in discussion meetings at the Centre - the telephonists, receptionists and hall porters who frequently form the patient's first contact ...
A number of hospitals now send information booklets or leaflets to their patients before they are admitted to the wards, and early in 1962 the King's Fund decided to conduct a survey to find out the extent to which such patients' booklets are in fact being issued by hospitals and ...