Index Catalog // The Kings Fund Digital Archive

Author:: McIver, Shirley and King's Fund Centre for Health Services Development (King Edward's Hospital Fund for London)
Publication date:: 1993
Abstract:: This publication is the fifth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...

Author:: McIver, Shirley and King's Fund Centre for Health Services Development (King Edward's Hospital Fund for London)
Publication date:: 1993
Abstract:: This publication is the sixth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1992
Abstract:: A recognition that user views of health services are an important part of quality improvement systems continues to grow more widely. This interest is very welcome and hopefully will result in well validated and good quality instruments for obtaining patient's views about their care. One of the problems facing those ...

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: There is widespread acceptance of the need for health care professionals to obtain the views of service users but there is confusion over the best way of accomplishing this task. What is offered here is a practical guide to enable health care professionals to decide from whom they want to ...

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: Health care professionals face increasing pressure to obtain the views of service users and yet many are concerned that there may be some users, such as those suffering from mental distress, who are unable to provide useful or valid opinions about services received. This publication aims to reassure those who ...

Author:: McIver, Shirley and Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: Compared to other health services, outpatient departments attract high levels of patient dissatisfaction and yet surveys of outpatients with the aims of improving services have been taking place for several years. So why is there still a high level of dissatisfaction? One of the reasons is that surveys are not ...

Author:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff of community health councils who wish to find out about non-survey methods of obtaining users' views. The purpose of these sheets is: to give some useful reading references for this field; to give some details of some of the ...

Author:: King's Fund Centre (King Edward's Hospital Fund for London) and Raphael, Winifred
Publication date:: 1974
Abstract:: The aim of this report is to help those planning to survey patients' opinions on hospital care by summarising the experience of others who have already done so. It describes the different types of surveys used, the resulting action achieved and a summary is given of changes in levels of ...

Author:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff or community health councils who wish to find out the views of users with learning difficulties. The purpose of these sheets is: 1)to give useful reading references for this field; 2) to give details of some current major projects; ...

Author:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff or community health councils who wish to find out the views of users of services provided by professionals allied to medicine. For the purposes of this pack professions allied to medicine covers chiropodists, dieticians, occupational therapists, pharmacists, physiotherapists, speech ...

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