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Créateur:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: This pamphlet discusses methods for obtaining users' views, acknowledging that the best approach to adopt will depend upon the types of user involved and the aim of the exercise. It discusses quantitative methods for monitoring or answering `how many?' questions; and qualitative methods for the exploration of issues or answering ...

Créateur:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: Purchasers are faced with the prospect of collecting a range of information from service users, potential service users and the general public in their area. There are two main areas of collected information which will inform the contracting process : assessing and prioritising health needs; and monitoring current service standards. ...

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