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  • Improving GP services in England, exploring the association between quality of care and the experience of patients.

    Publication date:
    Abstract:
    Two key elements of the quality of health care provided by GPs are the Quality and Outcomes Framework (QOF), which rewards GP practices for achievement against a range of indicators of clinical quality, and the GP Patient Survey, which asks patients about their experience of using GP services. Using data ...

  • lessons learned., The Hospital Pathways Programme

    Publication date:
    Abstract:
    This article tells the story of the Hospital Pathways Programme (HPP), a collaborative programme in which five acute trusts worked with The King’s Fund and the Health Foundation to apply techniques, not widely used in the NHS, to improve both processes of care and interactions between staff and patients.

  • supporting improvements in quality., General practice in London :

    Publication date:
    Abstract:
    This report outlines the challenges faced by general practice in London and the improvements needed in order to address them. The report is aimed at those who have a role in leading quality improvement in primary care, namely GPs working in London and leaders of primary care providers, clinical commissioning ...

  • The contribution of Schwartz Center Rounds to hospital culture.

    Publication date:
    Abstract:
    The King’s Fund Point of Care programme aims to improve the experience of patients in hospital and to support staff to provide high-quality, patient-centred care. Hospital staff are working in highly pressurised environments and the nature of their work is complex, intense and emotionally challenging. This has an impact on ...