NHS Direct is a nurse-led telephone helpline which was launched in three pilot sites in 1998. An evaluation of the first three sites is still underway and, although preliminary results show high satisfaction among service users, it is too early to draw conclusions about the impact of NHS Direct on ...
This report describes a conference held towards the end of a programme of study set up to identify the learning needs of clinician and the organisational changes required if patients' information needs are to be fulfilled. Prior to this conference, clinicians had been surveyed to identify learning needs and organisational ...
The provision of high-quality, nationally standardised health information is currently high on the NHS agenda: National Service Frameworks are setting standards for the quality of the information given as part of patient care; every trust must develop an information strategy and policy, to agreed standards; the Patient's Charter lists certain ...