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Filtering by: Publication date 1992 Subject Evaluation

ENQUIRE : quality assurance through observation of service delivery : a workbook

Author:

King's Fund College (King Edward's Hospital Fund for London), Richards, Huw, and Heginbotham, Chris

Publication date:

1992

Abstract:

This workbook outlining the ENQUIRE system is intended to be a practical guide to establishing and running quality assurance programmes for health and social care. The workbook is based on a number of conceptual tools, which provide both a framework for quality assurance, and assistance in appreciating its full potential. ...
An evaluation of the first user forum at the pain relief clinic, East Birmingham Hospital

Author:

McIver, Shirley and Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)

Publication date:

1992

Abstract:

East Birmingham Hospital's first user forum was organised as part of a project to develop a patient-centred approach in the outpatient department. The assistant unit general manager (patient services and planning) was also interested in piloting the method as a way of obtaining the views of service users, and so ...