This report describes a system, devised by Cambridge Health District, by which a computer can regularly be used as the means to provide management information. The basis of the system is the standardisation of staff documentation (application form, appointment form, personal details amendment form and leaving form). It is not ...
This report discusses the special problems of managing health services. It compares the development of management training in the NHS with that of other public services, with an analysis of the role of universities, the DHSS and the NHS authorities; and outlines a future strategy.
This report concerns the design of a questionnaire for hospitals to assess the views of their own outpatients. The survey was conducted between 1974 and 1976 in nine general hospitals. In addition supplementary surveys in one or more specialties were held in three small hospitals attached to one of the ...
The aim of this report was to devise a method by which psychiatric hospitals could discover the views of their patients. Three methods were tried out in wards similar to each other in each of three hospitals. A simple, written questionnaire, answered anonymously, was found to be satisfactory except for ...
This is the third edition of a survey which aims to devise a questionnaire that general hospitals could use to find the views of patients about their stay in hospital. The questions cover five areas of life in hospital: the ward and its equipment; sanitary accommodation; meals; activities; and care ...
This publication gives guidance on teaching English to catering staff in hospitals. It details reasons why alternative forms of language education are unsuitable, and gives ideas on teaching the different aspects of English the staff will need to know. [SMD}
The decision making process in area health authorities is often slow. This is because of the absence of formal management arrangements, the complexity of the consultative machinery and consensus decision making. The case for speedy decision making in the NHS is discussed, expectations and reality are compared and possible remedies ...
The Doncaster nursing audit system attempts to supply a review of the whole range of nursing activity within a health district. This is accomplished using job descriptions for each grade of staff, outlining job requirements and individual responsibilities. The foundation of each audit is a check list for the individual ...
This document includes six papers presented at the seminar. The papers look at the relationship between consultants and general practitioners; the collection of data within community services; community psychiatry; and the education of general practitioners.