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User friendly services : guidelines for managers of community health services

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Quick, Allison, Winn, Liz, and King's Fund Centre for Health Services Development (King Edward's Hospital Fund for London)

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1989

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Written for managers of community health services, this book offers practical help on how to make services user friendly and more responsive to the needs of people who use them. Detailed case studies provide ideas for people 'getting started' as well as describing some common pitfalls. The particular problems associated ...