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User-sensitive purchasing

Schöpfer:

King's Fund Centre for Health Services Development (King Edward's Hospital Fund for London) and Mohammed, Safder

Publication date:

1993

Abstract:

The health service reforms of the 1990s have put special emphasis on making services more sensitive and responsive to users. This report looks at the work of four health authorities which have a history of activity on race issues and where there is a clear commitment to improving their services ...