This is a pamphlet publicising the Better Futures project, a two-year initiative to encourage the development of effective, comprehensive local services which are responsive to the needs and wants of users and their families.
Section one of this report deals with consumer involvement in the NHS. It covers the areas of complaints procedures, the role of community health councils, the voluntary contribution to the NHS, the Wolfenden Report and patient participation in general practice. The second section concentrates on community health councils (CHCs), presenting ...