This is the introductory work in the 'Promoting Patient Choice' series. It provides a guide to understanding individual user involvement as well as the wider issue of public involvement in health care decision making. It defines the terms and concepts used and describes the debates and strategies concerned with increasing ...
Section one of this report deals with consumer involvement in the NHS. It covers the areas of complaints procedures, the role of community health councils, the voluntary contribution to the NHS, the Wolfenden Report and patient participation in general practice. The second section concentrates on community health councils (CHCs), presenting ...