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Filtering by: Author Brooks, Tessa Subject Organisational development

Total quality management in the NHS (September 1991)

Author:

Organisational Audit Programme (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and Brooks, Tessa

Publication date:

1991

Abstract:

This report is intended to share the learning which a group of NHS managers derived from an exploration of total quality management (TQM) in the NHS. It sets out to examine the relevance of TQM to the NHS, points out some of the challenges posed by it, and suggests a ...